Meet our Comfort KeepersOur team is uniquely qualified and ready to help.Learn More »
AwardsSee how our excellence in care has been recognized.Learn More »
Home Care Pulse Provider of Choice Award 2018Senior care in Delaware County PA has quality award satisfaction of customers rated above other agenciesLearn More »
Read Our TestimonialsDiscover what people are saying about Comfort Keepers.Learn More »
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Organizations Membership and CausesMembership Organizations such as Chamber of Commerce and Support of Causes that Comfort Keepers King of Prussia and Springfield PA Participate In.Learn More »
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Signs Your Aging Loved One May Need HelpBe on the lookout for these signs that could indicate your aging loved one needs help.Learn More »
Is It Time For In-Home CareOnline Brochure Comfort Keepers in-home servicesLearn More »
Local Resourcesprovides links to local resources for different needs and medical conditionsLearn More »
LiteratureComfort Keepers' complete collection of brochures and other informative home care literature.Learn More »
Paying for Senior Home CareThe cost of long-term care for seniors varies as much as the types of care available and the degree of assistance you or a loved one need.Learn More »
Long Term Illness ResourcesResouces Philadelphia suburbs Alzheimers Huntingon Disease Diabetes Parkinsons and other illnessesLearn More »
Clark Bongaardt, Esquire and Sallie Bongaardt, Founding Owners Senior Care Home Care King of Prussia and Springfield PA Comfort Keepers since 2002. The 2016 Best of Home Care Leaders in Excellence!
After being a caregiver for both his mother and father in law, Clark Bongaardt, Esquire and his wife, Sallie saw a significant need for quality private pay home care for seniors and opened their Comfort Keepers’ office in Springfield,PA in 2002. They are proud to be part of the senior care networks in Montgomery, Chester and Delaware County, PA and to be considered experienced senior care consultants in Garnet Valley, Springfield, Darby and surrounding areas.
Having been a caregiver himself, Clark has firsthand knowledge of the experience every family goes through when they begin to look for care for an aging loved one.
From the first phone call to the agency to inquire about services to meeting the caregivers and experiencing challenges every day Clark and Sallie like many of the families they help today had no idea where to start, what to ask, how to solve their loved ones ongoing health care needs or where to turn when they needed help.
The Bongaardts were acutely aware of the lack of oversight, communication and customer service in the senior care industry when they started Comfort Keepers. Over the years they used their own experience to improve the industry standards and enhance the customer’s experience. In an effort to make sure they reach their goals they utilize the services of Home Care Pulse, a national independent survey company that asks clients and employees about satisfaction.
To address the lack of oversight, the Bongaardts committed to have quality assurance visits and a Registered Nurse on staff to supervise the caregivers. Having personally experienced caregivers who lacked training or supervision, the Bongaardts have invested in the materials and staff needed to have hands on training at the Comfort Keepers office. These investments are to make sure caregivers are safely transferring our clients and providing quality personal care services. They have added additional administrative staff to perform in-home quality assurance reviews as well as hired an outside third party organization Home Care Pulse to survey the clients at random. Home Care Pulse is a national company that compiles data from all customers and then compares Comfort Keepers to the benchmarks. Home care companies have to exceed 15 satisfaction categories to be considered for the prestigious Leader in Excellence Award. Clark and Sallie were very proud to announce that in 2016 the Springfield and King of Prussia Comfort Keepers was awarded the 2016 Leader in Excellence Award. This also includes the 2016 Best of Home Care Provider of Choice and Employer of Choice Awards the Bongaardts have won for the past 4 years 2016, 2015, 2014, 2013. The only home care agency in their service area with both awards for past 4 years.
In regards to communication, the Bongaardts knew from personal experience that caregivers were late to the home or never showed up and no one called to tell them this. Other issues would arise at the home and when they tried to address them no one from the agency called them back. Once Comfort Keepers opened its doors, Sallie and Clark were determined to have the best communication policies developed and enforced within the office. Families or the senior will be called when caregiver is late, there is a need to replace a caregiver due to call out or there is concern about the client’s health and well being.
The other significant concern Sallie and Clark know families have is the change in your senior’s health care needs. Often adult children do not live with the senior and he or she might not know that senior has not eaten, losing weight, memory is worsening. Sallie committed to putting together a Care Management Team that would coordinate care for Comfort Keepers clients. Our care coordination team along with our caregiver mentors and contact families regularly to update on health care needs and changes.
Clark Bongaardt said it best when he said “We chose to open a Comfort Keepers because its mission is to treat every client as member of our own family.” “Sallie and I were born and raised in this area, we raised our own children here that means that this is our community, our family and so we shall treat all our clients as if they were our own mother or father. We are very proud of our staff for achieving the 2016 Leader in Excellence Award from Home Care Pulse. Only 4.2% of home care agencies nationwide who are surveyed for satisfaction received this award” "To meet the rest of the Comfort Keepers team, click HERE.
Comfort Keepers is proud to be part of the senior care network in Montgomery and Delaware County, PA. Our team is here to act as senior care consultants to you and your loved ones in Villanova, Wallingford, Willow Grove and surrounding areas.Call us for your dementia care needs in Springfield, Fort Washington, Newtown Square and the surrounding areas or to find senior care solutions in Media, Upper Darby and surrounding areas.
Comfort Keepers Springfield and King of Prussia PA Office Mission
Our mission is to provide our clients with the highest level of quality of life that is achievable. We shall treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family.
The special people who deliver our unique brand of in-home senior care (We call them Comfort Keepers®.) are carefully selected, screened, and trained to provide professional, compassionate care for senior care in your home Horsham, Drexel Hill, Garnet Valley and the surrounding areas.
Interactive Caregiving™ is based on four primary pillars, which Comfort Keepers leverage to care for, engage, and interact with our clients:
- An active senior mind promotes independence, better mental and physical health, happiness, and a longer life.
- A physically active senior maintains strength and independence, lessening or delaying the effects of aging.
- A well-nourished senior is more energetic, both physically and mentally.
- A safe senior lives in an environment that reduces the likelihood of accidents and promotes timely response when illness or accidents occur.
With our Interactive Care giving approach, we are able to raise seniors’ quality of life to a much higher level than typical in-home senior care providers. One of our client's children said this "the caregivers from Comfort Keepers are not judgmental They play cards with her (mom) and pay attention to her. They make sure she has the newspaper and clean clothes. They help her change clothes. They are very in tune with what she needs".
If you are looking for easy accessible home care on Mainline and in King of Prussia, PA or are in need of home helpers to make meals for seniors or take elderly parent grocery shopping in Springfield PA, Wayne or surrounding area, call us today to ask how we can help - (610) 543-6300 for home care services on Mainline and Delaware County, PA and (610) 783-7878 for senior care services in Montgomery and Chester County, PA
Comfort Keepers offices are independently owned and operated. For more information on senior helpers to drive your elderly parent or for personal care assistance such as showering, incontinence care in Broomall, Upper Darby, Chester or surrounding areas, please give us a call at (610) 543-6300.